So it is just after Halloween in Phoenix, AZ and the Sales position had been going well at the SpringHill Suites in Glendale. Then I went to drop off some tickets to my boss and she dropped a little bomb on me. It looked as though she was leaving and wanted me to take over the hotel as General Manager. I was trying to gather all of what she said but knew there would be little time to react. I told her I would be more than happy to interview for the position and was quite thankful for her recommendation. I later found out they only interviewed one other candidate and they were not impressive. So right around Thanksgiving of 2006, I was named the General Manager in waiting. My boss was not leaving for another few months so I had time to soak up as much as possible. Glad I did.
The last major event we did together was the BCS National Championship in January 2007. We did shuttle service to and from the stadium. It was a fun time and a lot of hours, but prepped us for the following February, the Super Bowl! We had a staff that put in a lot of extra hours, that were much needed. We were shuttling people that entire weekend to and from, well, anywhere they needed to go, They were paying a lot of money to stay ten miles from the Super Bowl, so guess what, they were going pretty much anywhere they wanted to complimentary. It was quite an experience, as the picture to the right can show (Picture courtesy of Bianca Harmon).
At the SpringHill, I worked WITH a great staff. We had very little turnover there and got through some weird and wild situations. Between a drunk guest flooding his room because he passed out on the bed and left the tub running to kicking out an family because the mother wanted to buy them alcohol. Oh and of course, being threatened because a guest did not want to check out. That was an interesting one.
Through it all though, we were hard workers that always took care of the guest, no matter how rude some could be (see life being threatened). I will always have the utmost respect and praise for the majority of those people I worked with during that time. Even when mistakes were made, they owned up to it and looked to learn from it. Mistakes will always happen in the work place; however, when you have people that are flexible enough to LEARN from their mistakes, then you are truly blessed.
So, I had to change things up and go home for Father’s Day. And man, did things get changed up!
Next time: Seriously, I went home for Father’s Day and my news is not the biggest news!